FAQ's ( Frequently Asked Questions )

FAQ's ( Frequently Asked Questions )

What types of vehicles do you offer?

Cars 24/7 offer a wide range of vehicles, to suit your needs and budget which includes: Economy Cars, Midsize Cars, Full-Size Cars, SUVs, Minivans, Luxury Coaches / Bus, Hybrid and Electric Cars, Specialty Vehicles, Compact Cars, Luxury Cars, Sports Cars, Crossover SUV, Exotic Cars, Convertibles, Explore our fleet online or contact us for personalized recommendations.

Do you provide chauffeur services?

Yes, Cars 24/7 specializes in providing chauffeur-driven cars for various purposes like airport transfers, events, and day-to-day travel needs.

Which cities are open for car rental?

Car rental services extend across major Tier-1 cities and numerous Tier-2 cities in India. Cars 24/7 caters to various locations including Bangalore, Mangalore, Mysore, Hyderabad, Pune, Mumbai, Delhi-NCR, Chennai, Kolkata.

What are the rental rates based on?

Cars 24/7 rates typically depend on factors such as the type of vehicle, duration of rental, distance traveled, and any additional services requested. Please contact us for more information.

What are the modes of payment?

Cars 24/7 accepts any mode of payment, (Including Credit Cards, Debit Cards, UPI’s, Bank Transfers, etc.)

Do you offer loyalty programs or discount deals?

Yes, Cars 24/7 offers various loyalty programs and discounts for frequent renters, corporate partnerships and we also have seasonal discounts for everyone. Check our website on daily updates or contact us for more information.

How can I leave feedback on my rental experience?

Cars 24/7 value your feedback! You can leave a review on our website, give feedback on the driver Trip sheet or contact our customer service team to share your thoughts.

How do tolls work with rental cars?

All the tolls, fees, parking charges are on actuals.

Can I request a specific driver for recurring business trips?

Yes, Cars 24/7 can accommodate requests for specific drivers based on availability, ensuring familiarity and consistency for your corporate travel needs.

How is billing handled for corporate accounts?

Cars 24/7 provide flexible billing options tailored to corporate accounts, including invoicing, direct billing, or monthly statements for easy expense management.

Are there provisions for last-minute or on-demand bookings for business emergencies?

Yes, Cars 24/7 offer on call services to accommodate last minute bookings.

Can I make changes to a reservation or cancel it without penalties?

Yes, you can make changes 24 Hrs before the booking, any changes after 24 Hrs will have cancellation charges, please contact customer care for further information.

How do I communicate special instructions or preferences for my trip?

You can communicate any special instructions or preferences through our customer service team when booking or managing your reservation.

What is the minimum age to rent a car?

The minimum age for renting a car is 15 years and above. Review the terms and conditions or contact us directly for further information.

Do you offer 24/7 customer support?

Yes, Cars 24/7 customer service team is available 24/7 to assist you with any questions or concerns you may have.

Are drivers trained and vetted for professionalism and safety?

Yes, We provide Verified and trained drivers and are vetted to ensure professionalism, safety, and comply with local traffic laws.

Can I rent a car for one way?

Yes, you can rent a car for a one-way trip, for further information reach out to our customer service team for any specific requirements.

Can I extend my rental period?

Yes, but it is subjected to availability of the same fleet.

Do you offer airport pick-up and drop-off services for business travelers?

Yes, Cars 24/7 provides airport transfer services to ensure smooth and timely transportation for business travellers arriving or departing.

What safety measures are in place, especially considering the ongoing pandemic?

Cars 24/7 follow strict sanitation protocols and Covid Appropriate Behaviour (CAB) and any other government norms for Covid 19 when required.

Do you offer special rates for long-term rentals?

Yes, Cars 24/7 offer discounted rates for longer rental periods. Connect with the customer service team for more information.

Is GPS navigation included?

Yes, Cars 24/7 provide vehicles equipped with built-in GPS navigation systems and emergency alarm system in the vehicles.

What fuel and time policy do you have?

Cars 24/7 policy determines fuel and time costs based on the exact usage during the entire trip, from garage to garage.

What happens if the car sustains damage during my rental period?

If any damage is caused by the traveller during the journey/trip, it will be billed as per actual cost of the damage.

Is there a advance payment required?

Yes, To secure the service, we kindly request advance payments upon booking.

How many passengers are allowed in a car?

Occupancy is based on the vehicle and as per RTO norms.